Terms & Conditions

  1. GENERAL

1.1. These terms of offer for sale ("Supply Terms") apply to products and services purchased via www.furniturecity.com.pk Under these Supply Terms the users of the website will be referred to as ("You" or "Your" or "Yourself" or "User" or “Customers”).

1.2. PLEASE READ THESE SUPPLY TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, OR ADDITIONAL TERMS WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE TO THE EXTENT OF SUCH CONFLICT.

1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE FOR ANY PURCHASE.
  1. BUSINESS

2.1. The Website is a platform for online sale of furniture and home decor merchandise (“Products”) and allied services ("Services") offered by Furniture City and the purchase of Products and Service by you. For point of clarity, the Products and Services are manufactured and sold, under the brand “Furniture City”. Furniture City also delivers the Products to you directly or through its authorized partner.

2.2. Furniture City has the right to change or discontinue any Products and Service at any time, without notice. Furniture City may add or modify the procedures, modes, processes or conditions of purchase at any time. Furniture City shall not be liable to you or to any third party for any modification, suspension or discontinuance of any Product or any aspect of the Services.

  1. PRODUCTS AND SERVICES
3.1. Furniture City sells a variety of Products. Services, such as shipping, in relation to the Products shall be per the Furniture City’s policy, which may be changed by Furniture City from time to time.
  1. SERVICES

4.1. You should take all responsibility for your own actions in utilizing the Products and Service and the Website in relation to the Services availed or purchased by you and Furniture City shall not be liable for any such action or consequence thereof.

4.2. You represent that you are of legal age to form a binding contract and are not a person barred from purchasing Products or receiving Services under the laws as applicable in Pakistan.

  1. PRICING INFORMATION

5.1. The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to you at the time of your purchase/order.

5.2. Furniture City does not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

5.3. While Furniture City strives to provide accurate information relating to Products and Services including pricing information, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Furniture City will have the right to modify the price of the Product or Services and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Furniture City cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.

5.4. The following discount coupons are not allowed to be used during the sale period: Employee discounts, Employee Referrals & Sign-up Promotion (FTC), if any. All vouchers which are equivalent to cash will still be applicable - Customer referral codes and vouchers, Large Cart Vouchers, any replacement/gift vouchers customers might have received. Furniture City reserves the right to change the discounts offered at any time during the sale and without prior notice.

  1. CREDIT CARD DETAILS

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide valid, correct and accurate credit / debit card details to the approved payment gateways for purchasing Products or availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit / debit card details. Furniture City expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

  1. DELIVERY OF THE PRODUCT

7.1. Your shipping address and pin code will be verified for serviceability with the database of Furniture City before you proceed to pay for your purchase. If your order is not serviceable by representatives of Furniture City or the area/pin code is not covered, we will request you to provide us with an alternate shipping address which we expect to have within Furniture City’s serviceable area. If there is any dispute regarding the shipment of the Product or delivery of Services for the area not covered by Furniture City, Furniture City will not be responsible for the non-delivery of the Product or Services. You can make purchases on the website from anywhere in the world but the shipping address must be within Pakistan, in an area serviceable by us.

7.2. In case you book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible. Once the Products ordered by you reach the nearby delivery centre and Furniture City makes Delivery Attempt once, and you cancel the delivery the Products, Furniture City will try to hold the Products in the delivery centre for a week, beyond which if you do not take the delivery of the Products, Furniture City shall be free to cancel the order.

 

  1. CANCELLATIONS, RETURNS AND REFUNDS
  • CANCELLATIONS: -

8.1. Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery. For cancellation requests please get in touch with us on our customer care number or write to Us at tzahoor@gmail.com. For cancellations made before a delivery attempt, any advance paid will be refunded as per Furniture City’s refunds policy. A delivery attempt is defined as a visit to your ship-to address for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any Made to Order Product (“MTO”) prior to delivery, any and all advance paid by you shall be forfeited.

8.2. Cancellation at the time of delivery - In case you are unhappy with a Product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products.

8.3. Cancellation after delivery - Products once delivered cannot be returned.

8.4. Cancellation of Services after delivery– For Products delivered, Services cannot be cancelled.

8.5. Items bought on discount during sale are not eligible for cancellation after delivery.

8.6. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to Us at tzahoor@gmail.com. Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Furniture City the Product is defective, the Product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Furniture City to address the issue. However, if in the opinion of Furniture City there is no defect in the Product, Furniture City shall return the same Product back to you and no further action will be taken. Furniture City shall have the sole right to determine whether a Product is defective or not.

8.7. The cancellation policies mentioned here do not apply to certain pin codes. To know the specific cancellation policy for your delivery location, please enter your pin code in the box provided on every product page.
  • RETURNS OR REPLACEMENTS: -
8.8. If you happen to receive a damaged or defective Product, or a Product that does not comply with the specifications as per your original order, you can return it on the spot, at the time of delivery. No requests for return will be accepted post-delivery.
  • REFUNDS: -

8.9. If You are eligible for a refund or a promotional code (as the case may be), the same shall be given to you as per the following guidelines -:

a) All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.

b) The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Furniture City.

c) The refund amount for the order paid vide cash on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account.

d) The refund vide a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Furniture City.

e) A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by Furniture City.

  1. Shipping and Delivery

 

9.1. In case we are yet to start delivery and post sales services in your City, whenever Furniture City finds it operationally possible, we may deliver the product at your doorstep (provided a) you make advance payment of the entire order amount at the time of placing the order and b) the transportation cost is borne by you at actuals in advance). For such areas we will not be able to provide installation service and the Products will not be covered under any warranty. However, at Furniture City’s sole discretion, Furniture City may solve any post sales related issues and provide installation services, provided you get the Product to the nearest Delivery Center at your own cost and risk. Please get in touch with the customer service at the call centre for further enquiries.

9.2. Please note Furniture City does not give any kind of After Sales Service where the sales have been made to business or corporate offices.

9.3. The prices on Website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.

9.4. We deliver to certain pin codes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location, please enter your pin code in the box provided for this on every product page.

9.5. All Services are provided on an “as is” basis.  Furniture City makes no warranties, whether express or implied, in relation to the Services, in particular those of merchantability, non-infringement or fitness for purpose.  

  1. Warranties and Claims

 Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage; will be entertained.

  1. Indemnification and Limitation of Liability

11.1. You agree to indemnify, defend and hold harmless Furniture City from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Furniture City that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms or any Additional Terms applicable to the purchase of Products  and/or Services.

11.2. In no event shall Furniture City, its officers, directors, employees or partners be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Furniture City has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, Furniture City’s entire liability to you under this Terms of Offer For Sale or otherwise shall be limited to the refund of the moneys paid by you, for any Product or Service in connection with r which the claim has arisen, which amount shall be refunded you.

  1. Governing Law

12.1. These Supply Terms and the relationship between you and Furniture City
shall be governed in accordance with the laws of Pakistan without reference to
conflict of laws principles.

12.2. All claims, differences and disputes arising under or in connection with or in relation to these Supply Terms or any transactions entered into on or through the Website or the relationship between you and Furniture City shall be subject to the exclusive jurisdiction of the courts at Lahore District and You hereby accede to and accept the jurisdiction of such courts.

  1. USER ACCOUNT, PASSWORD AND SECURITY

13.1. The Company may make the Products and/or Services available to you only if you have provided Furniture City certain required User information and / or created an account ("Account") through an Furniture City ID and password or other log-in ID and password (collectively, the "Account Information"). The sale of Products and/or Services may also be subject to procedures for use of the Website, Terms of Offer For Sale, uploaded guide, rules, additional terms of service, or other disclaimer & notices, if any ("Additional Terms"). If there is any conflict between the Terms of Use and the Additional Terms, the Additional Terms shall take precedence in relation to that Products and/or Services.

13.2. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under your Account. You agree to (a) immediately notify Furniture City of any unauthorized use of your Account Information or any other breach of security, and (b) ensure that you exit from your Account at the end of each session. In the absence of such notification from you, any purchase transaction made on the Website through your Account and/or in your name shall be binding on you. Furniture City cannot and will not be liable for any loss or damage arising from your failure to comply with these conditions. You may be held liable for losses incurred by Furniture City or any other user of or visitor to the Website due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account Information secure and confidential.

13.3. You shall ensure that the Account Information provided by you in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.

13.4 If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Furniture City has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Furniture City has the right to suspend or terminate your Account and refuse any and all current or future use of the Website (or any portion thereof).

  1. REPORT ABUSE
In the event You come across any abuse or violation of the Terms or if You become aware of any objectionable Content on the Website, please report to tzahoor@gmail.com
  1. PRIVACY POLICY
You confirm that you have read and fully understand the Privacy Policy of Furniture City in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to you.
  1. NEWSLETTERS AND COMMUNICATIONS
You hereby expressly agree to receive communications and newsletters from Furniture City by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Furniture City at any time by following the procedure set forth in the newsletters.

 

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