CANCELLATIONS, RETURNS AND REFUNDS
8.1. Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery. For cancellation requests please get in touch with us on our customer care number or write to Us at firstname.lastname@example.org. For cancellations made before a delivery attempt, any advance paid will be refunded as per Furniture City’s refunds policy. A delivery attempt is defined as a visit to your ship-to address for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any Made to Order Product (“MTO”) prior to delivery, any and all advance paid by you shall be forfeited.
8.2. Cancellation at the time of delivery - In case you are unhappy with a Product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products.
8.3. Cancellation after delivery - Products once delivered cannot be returned.
8.4. Cancellation of Services after delivery– For Products delivered, Services cannot be cancelled.
8.5. Items bought on discount during sale are not eligible for cancellation after delivery.
8.6. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to Us at email@example.com. Damage or defect will be assessed in 1-2 days and a solution may be offered. If in the opinion of Furniture City the Product is defective, the Product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Furniture City to address the issue. However, if in the opinion of Furniture City there is no defect in the Product, Furniture City shall return the same Product back to you and no further action will be taken. Furniture City shall have the sole right to determine whether a Product is defective or not.
8.7. The cancellation policies mentioned here do not apply to certain pin codes. To know the specific cancellation policy for your delivery location, please enter your pin code in the box provided on every product page.
RETURNS OR REPLACEMENTS: -
8.8. If you happen to receive a damaged or defective Product, or a Product that does not comply with the specifications as per your original order, you can return it on the spot, at the time of delivery. No requests for return will be accepted post-delivery.
8.9. If You are eligible for a refund or a promotional code (as the case may be), the same shall be given to you as per the following guidelines -:
a) All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
b) The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Furniture City.
c) The refund amount for the order paid vide cash on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account.
d) The refund vide a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Furniture City.e) A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by Furniture City.